Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
Being provisioned
Our telephone support line is being set up. Until it is live, email is the fastest route and it is monitored monday-friday, 9:00am-5:00pm central time.
General support
hello@museandoak.com
Whether a piece fits the space, which material to pick, an order, or a problem with something you have received.
Orders & delivery
orders@museandoak.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@museandoak.com
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday-Friday, 9:00am-5:00pm Central Time
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns and anything about an order go through email - we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Not sure it fits?
Send us the measurement you are working to — the alcove, the counter run, the gap beside the chair — along with the piece you are looking at, and we will tell you whether it works. It is the most common thing we are asked and it is faster than a return for both of us.
Don’t recognise a charge?
Charges from this store appear on a statement as MUSE AND OAK. If that is what you are looking at and you are not sure why, email hello@museandoak.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.