Shipping

We ship to street addresses in all fifty United States, plus Washington DC. We do not ship internationally yet, and we do not ship to freight forwarders or mail-forwarding addresses — an order placed to one is refunded rather than shipped, because we cannot take responsibility for a parcel that changes hands after delivery.

Everything in the catalogue is sized to travel as a parcel. There is no freight, no kerbside delivery and no assembly appointment, because there is nothing here big enough to need one. If that ever changes, this page changes with it.

Standard shipping is $12 and arrives in 4-8 business days. It is free on orders over $150, calculated on the merchandise subtotal after any discount and before tax.

Express shipping is $32 and arrives in 2-3 business days.

Delivery estimates are counted in business days from dispatch, not from when the order was placed. They are the carrier's estimates rather than guarantees, and we cannot compress them once a parcel has left.

Orders placed before noon Central on a business day are packed the same day. Orders placed after that, or at a weekend, are packed the next business day. Nothing ships on a federal holiday.

Every order gets a tracking number by email when the label is created, carried by a carrier with online tracking and delivery confirmation. If you have not received tracking within two business days, email us — that usually means an address problem we are waiting on.

Stoneware, the lamp and anything with a glazed or turned surface is double-boxed with moulded pulp inserts, not loose fill. Timber pieces travel wrapped in unbleached tissue inside a fitted carton. Brass is bagged separately so it cannot mark a timber face in transit.

The packing is recyclable and it is also the packing a return needs, so keep it until you are sure. A stool posted back loose in its outer carton will arrive damaged, and that is not a fault we can put right.

The address you enter at checkout is the address we print. If you spot a mistake, email us immediately: we can change it before the label is created and we cannot after. A parcel that comes back as undeliverable is refunded in full minus the original shipping cost, and we will tell you when it arrives back rather than waiting for you to ask.

We do not ship to an address that differs from the one on the order without written confirmation from the cardholder, and we will not redirect a parcel in transit. Both are ordinary fraud precautions and they protect the cardholder more than they protect us.

If tracking has not moved for five business days, email us and we will open a case with the carrier. A parcel confirmed lost is replaced at our cost, or refunded in full if the piece is gone.

If something arrives damaged — a chipped glaze, a split board, a dented brass rim — send a photograph within 14 days of delivery and keep the packaging until we reply. That is replaced or refunded in full including shipping, and you will not be asked to send it back.

If tracking shows delivered and the parcel is not there, tell us within seven days. We will check the carrier's geolocation record for the scan and, where it does not hold up, treat it as lost and replace it.